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IDBI — ACH RETURN CHARGES in dec. 2021

Idbi bank charges ACH return charges in 15dec. 2021 amount 590 . Bank doesn't give me any information regarding such chages before . Atlist bank must infrom, i am more than 15 year old customer of bank .atlist bank much maintain health customer relation .
Customer ID - 1437799

It my request help me to get my amount refund in account back .
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