IDBI Bank — Amount lost due to the failure @ idbi backend (complaint no. web/[protected]

Address:	Thane, Maharashtra, 401208
Website:	www.idbi.com/index.asp

I have been facing the loss of amount rs.4500/- due to the mistake at idbi end. i have been credited the same amount by the request i have raised (please check the request number 237/12864466 for more details on that). this has been highlighted in red in the attached screenshot. please check.

I want to mention this, i have taken vehicle loan from tata capital finance ltd. so for every month on 15th, rs.6799/- will be debit to them. but on 15th of this month, i have received the message that the cheque has been bounced.
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Later i came to know about the issue of the lost rs.4500/-. then it has been resolved on 20th july. rs258/- has been debited from my account which is mentioned as the charge for the bounced cheque by the idbi bank. (highlighted in orange in the screenshot of the statement). and also due to the mistake at your end, i have been charged rs.49/- as dishonor charge and rs 450/- as due amount which is totally rs.499/-.

Please advise why the customer has to face these kind of losses due to the issue//failure at your side.
No customer can tolerate this. i have paid i. e rs.499 as due amount and rs.258 has been debited from my account as charges for bounced cheque which is totally rs.757/-.

I need the bank to repay this amount which i lost due to some issue at bank side.

If the bank repay doesn't this loss, i will escalate this legally since i have a valid reason from my side which completely says this is the fault from idbi end.

I have attached the screenshot of my statement and the bill i have received for the late payment to tata capital finance ltd with this mail.
Please check the attached screenshot for more information.

I have raised a complaint about the same. the number is web/[protected]. i have also sent a mail regarding this to [protected]@idbi.in. i didnt get any response on that. hence i am posting that in here. the mail subject is "amount lost due to the failure @ idbi backend (complaint no. web/[protected]". pfb my contact

Phno: [protected]
Mail id: [protected]@gmail.com