IDBI Bank — COMPLAINT AGAINST IDBI BANK BRANCH RAC DWARKA for home loan payment

Hello,

My self Pritam Sharma

i have a home loan since Nov 2019 in IDBI Bank, branch Janakpuri, RAC : Dwarka
After confirming over call with bank's call center executive, I made a partial payment of 1 lakh rupees,
but instead of deducting that money from Principle money they kept deducting 30, 436 rupees consecutively for two months June and July (which is my EMI )
when i enquired in the bank i was replied that there was some technical issue.
now, due to bank's technical issue i had to pay more interest

people i contacted but didn't resolve my issue
1. Nitin Sharma
2. Neha Jain
3. Mukta Manchanda

my account in idbi bank branch janakpuri
Current account no - [protected]
Loan account no - [protected]
Customer id[protected]

I am an aged person, and this is a big hassle for me. kindly look into my matter with a certain gravity.

Thanks