IDBI Bank — Customer care executive wont recieve phone

Website:www.idbi.com

If customer care executive are so much busy in there work then why customer care number is provided and if these banks cant provide the requirement of there customer then dont open the account.
idbi cant able to care there customer.dont open account in that bank.its useless
My transation at atm failed and and still my money get deducted so i want to just ask "when will i get my money back or not "
from 2 days i am trying but cust care people dont even able to recive my phone.
service is toooooo muchhhh bad very bad
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    IDBI Bank Phone
    +91 22 2218 9111
    +91 22 6655 2758
    +91 22 6655 3355
    IDBI Bank Address
    IDBI Tower, WTC Complex, Cuffe Parade - Colaba, Mumbai, Maharashtra, India - 400005
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