[Resolved]  IDBI Bank — Idbi home loan - lost my original sale deed documents

IDBI Bank has lost my original title deed in Dec 2017 due to fire accident in Mumbai and never reported this to me till today, i.e., 17th Dec 2021.

I have closed my Home loan in 13th Dec 2021, however IDBI bank couldn't given any confirmation on original documents (condition) status

They simply informing that will verify it and all Original Title/Deed documents before 2017 are damaged and just will verify with in 2 to 3 working days. IDBI Bank persons not responding properly.

Searching on the net and on this website, I have come across someone got a letter from the IDBI Bank that states the below
"In order to avoid any inconvenience that may be caused to you in respect of your property, IDBI Bank, at its cost & expenses will initiate process for recreation of title deeds and loan documents."

I wonder, what I need to do in order to push IDBI Bank to do the same for me, i.e., recreation of the title deeds and loan documents for myself.