IDBI Bank — My educational loan denied with a false cause

Address:

141/A, Indira Gandhi Rd, Konnagar, Hooghly, West Bengal 712235

I am pritika pathak d/o prabir pathak, as i earlier mailed you regarding the harassment i'm facing in idbi konnagar branch for my education loan below 4 lakhs. I didn't get a single response. But i like to say that my educational loan through vidya laxmi portal has been rejected by the branch head and he (Mr. Santosh pandey) remarks that we are requested to close our loan, which is not true. We didn't ask him to reject, whereas he asked for some unnecessary documents which are against the rbi guidelines. When we refuse to submit those documents as it's against the law, he said he will reject my loan. But we asked him to give a proper cause of my rejection. Which he didn't and lied that we requested. For the very first day he kept lying to us, he misled us even though he spoke to us inappropriately. He bullied me saying that i'm having diseases and also harassed my father.
Asking for an educational loan is not wrong, it's my right as a student. I should get the full support to pursue my education and build a better future. But i guess idbi is not aiming for that thing. Sad!!.
Please take a strict action against these situations, so that other students don't have to face this. As this sort of person can destroy many students' futures as well as life.

Thank you.