[Resolved]  IDBI Bank — No information to customers

Address:

Chennai, Tamil Nadu

Being one of the largest private sector bank, I assume it is the bank’s responsibility to keep the customer abreast with the tax issues and should not provide an answer after the matter being referred to you. Moreover, there are other private banks who regularly inform the customers on the forms and documents to be submitted for tax benefits every year. I am very disappointed and unhappy with the service provided. I am planning to take up this issue with the Banking Ombudsman for the banks to educate the customers on the tax issues and also I am planning to post my disappointment in number of online forums.