IDBI Bank — Online transaction using atm card

Address:690538

Sir,
I had done a online transactions of 110 rs using my idbi atm no: [protected] for recharging my phone on 2/11/16. The transaction became failed but i received two messages from the bank authority that is 110 rs deducted two times each from my account, then i contacted bank authority person, there response was its a technical issue money will be refund with in 10 working days but still yet i didn't refunded my money.
My account no: [protected], account holder name: deepak paul d
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IDBI BOND - IFD017126
Deposit on maturity - 1.5.16
Complain - Till date not credit in my account.
CAN U SUGGEST WHAT CAN I DO..BANK BRANCH (ALKAPURI- BARODA) NOT GIVE ME SUPPORT,
MOB. [protected]

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