IDBI Bank — regarding unnecessary delay for the closing of my loan account

Dear sir
I am dr. Shabir kumar anant, faculty of chhattisgarh kamdhenu university, anjora durg, on our campus, your idbi bank has been situated to serve our university employ, but the service your bank has provide is unsatisfied and unfair. I am so much mentally harassed from your bank, unauthorized deductions, high rate of interest, delay in each service, etc. I have given more than half crore business to your bank in the form of house loan, auto loan, personal loan still your bank never work in favor of the customer.
I have a housing loan of rs. 20 lakh from your bank and due to some interior work i need more amount for the same. So i had applied for the top-up of rs.5 lakh in january 2020. I am waited more than 5 months for the loan but still your bank refuse. After that, i had decided to take over my loan to sbi and within a 7 days sbi, raipur has been released the amount of rs. 19 lakh in the form dd on 1/7/2020. I had submitted the dd of rs.19 lakh in your bank on 2/7/2020. During this period my one more emi has been deducted on 10th of july. This is very shocking that it takes 15 days to close my loan account, and i don’t understand and god knows when i got my original documents. I have a simple question to idbi bank if you have taken my dd of rs. 19 lakh on 2/2/2020 why you have taken interest from 02/7/2020 to 15/07/2020 and still your bank will not be refunded my balance amount. The delay of processing is not from my side it is from your side. Your bank just cheated me in the name of covid 19 and harassed the customers. The whole world was doing work in this pandemic condition, but your bank never cooperates with us. I feel very bad and i also going to complain it to our hon’ble vice chancellor some serious action should be taken. At last its my humble request, please refund my access amount, and also the access interest which you have taken which is delayed by your side, and return my original documents as soon as possible. Please give a response regarding this.

Dr. Shabir kumar anant
Customer id[protected]
Email - [protected]@gmail.com