IDBI Bank — unauthorized access cheque bounce amount taken from saving account

Address:

TC29/807 cra-162 sreenikethan chempakassery trivandrum, Thiruvananthapuram, Kerala, 695024

Sir,
I SUMI SS, an existing customer of idbi bank ([protected]) hereby want to state that :
On 04/12/2019 my a/c balance was Rs5380/-
On 04/12/2019 idbi bank debited Rs 324/-, 324/-, (590*8)
total5380, and the bank is intimating that there is another 590*2 is pending due to insufficient fund

On 02/11/2019 bajaj finance has presented 2 ecs my loan account no: 414PST[protected] Personal Loan), and 4140CDED796065 (Air condition consumerable loan) has been bounced and it has been cleared on Nov 27th.
For that the Idbi bank has taken 5380 as Return charge, my total EMI is 7106 which i already paid.

Though my a/c balance was ZERO that ecs/cheque of Rs5380- was bounced unconditionally & also bounce charges debited by my bank, which is not fair.

I have mailed about this matter to idbi bank, but no reply from their end till now. I have also mailed to bajaj finance & bajaj finance replied that these deduction are levied by idbi bank.
I also tried calling to idbi bank, but they didn't gave me satisfying reply.

This is a humble request from my side, that please resolve this issue as soon as possible.

Date of incident : 04/12/2019

Desirable resolution : request refund of rs. 5380/- & idbi bank does not repeat this in future with any customer.