IDBI Bank — unnecessary rtn charges deduction

Hi team,

I have been trying to reach out to you but no luck. I tried calling no response, tried sending email got a reply to register online complaint but no luck as its not accepting the complaint.

There have been ach rtn charges which are getting deducted from my account. This is not the first time this has happened. An amount of rs. 590 gets deducted till the time the amount for my emi is not reached and my emi gets bounced back affecting my loan structure.
This is highly unbearable as my cibil is getting affected.in the past as well you have deducted the charges but somehow it got skipped from my mind.

I want to understand what is the issue here asap and need a full refund of the amount deducted.
A/c no - [protected]

Thanks,
Shreya