[Resolved]  Idea — Activation of Idea Talkes and SMS MT

Respected Sir, Myself Pratik Solanki, Mo. No. [protected]. Sir My regular bill of postpaid connection come between 600 to 750 Rs. But Last month my bill come 1338 Rs.On 23.09.2015 8:00AM i called idea customer care regarding this matter. They told me that 240 Rs. for Idea talkies and 100 Rs. for SMS MT was deducted. When i excuse him, officer told me that this scheme is activated via internet. He also told that one pop up come for activation of idea talkies. there is no charge mentioned on that pop up.You have clicked on that.I told him that Science Last two year i have never activate this type of scheme.And without Display of charge, Confirmation and Warning regarding money charge how you deduct money.How you deduct money on Single pop-up.Other charges are ok. I also visited idea showroom at radhanpur chokdi, Mehsana when i get sms of 240 charge of Idea talkies. Officer seating over there told me that there is no other type of charge display on your account. One more thing...Advertisement actually used for "Let the people Know about your company and scheme.Not for generating Pop-up and deducting money of people who are customer of their company.Remember "Customer is god". Kindly do some favor, 340 Rs. is big thing for me. Pratik Solanki, [protected]
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Aug 5, 2021
Complaint marked as Resolved 
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Dear Customer,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

We wish to affirm that your concern has been acknowledged and your complaint for billing dispute has been initiated with us; under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Dear Customer,

As per your telecon with our customer service associate on 30th Sept 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

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