[Resolved]  Idea — BALANCE DEDUCTED ([protected]) OF Rs. 75.

Address:

Aligarh, Uttar Pradesh

BALANCE DEDUCTION BY IDEA (MOBILE NUMBER [protected]) Respected Sir, I want to inform you that I am new customer of IDEA of mobile number [protected], I get 82 rupees, 1 month free hello tunes and 50 MB internet when I buy the SIM. But when I use internet then 60 RUPEES deducted from my main balance on 21 September 2014. This deduction is wrong because I checked my internet balance after deduction then it is still some MB left. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you use INTERNET, then I explain the full case but still that he was not refund that. And saying that “YOUR BALANCE WOULD NOT BE REFUND” which irritates me but still that I didn’t lose my temperament. AND ALSO, after few days they deducted 15 rupees for hello tunes from my main balance on 23 September 2014. This deduction is wrong because I did not activate any type of payable service. Then I call to customer care they told me that THIS CHARGE IS DEDUCTED BECAUSE you activate hellotunes, then I explain the full case but still that he was not refund that. And saying that “YOUR BALANCE WOULD NOT BE REFUND” which irritates me. Now, I kindly requested you to please solve this complain, refund my balance and don’t do it again . I will be highly THANKFUL to you. THANKS. Yours sincerely, SYED MOHD MASOOD ALI B.Tech. (Mech.), M.U., Aligarh Dip. (Mech.), A.M.U., Aligarh [protected]