[Resolved] Idea Broadband — company team is harassing me for no reason!

kunalshah9

from Pune, Maharashtra

Address:	Pune, Maharashtra
Website:	www.ideacellular.com

I had a Idea Broadband connection in Pune. Account No.[protected].
I had requested for disconnection of my service and account on 29th Jan 2017 and also had cleared all dues upto 29th Jan 2017. I have all the proofs of it and have also had got reply from Company that the account is closed, but still i used to get payment reminder and other mails on my account and also SMS on my mobile.
On 20th of Jan 2018, the company has send me LOK ADALAT notice asking me to pay my dues 2945Rs ( which i am not required to pay ). i contacted the team again and they said i still don't need to pay any dues ! i wrote a mail to the team with proof and they gave me a reply that they are sorry and no dues are left on 23rd Jan.2018, but still the company has sent me another notice today !
This is Harassment from last one year now !

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Mar 20, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Jan 25, 2018

Updated by kunalshah9 The company is harassing me from last one year now and even after the confirmation from them, i still got yet another notice from them on 25th Jan 2018 !

Verified Support

Feb 01, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue as we're unable to fetch the details from the mentioned account number.

Regards,
Lavina

Feb 03, 2018

Updated by kunalshah9 Dear Lavina ( Idea Cellular ),
its not a Mobile Prepaid or postpaid Number i am talking about, but its a broadband service which the company provides in Pune, India via fiber connectivity ! my Account No.[protected]. and name of account is Aishwarya Shah. the website of the service i am speaking about is http://www.ideacellular.com/broadband/broadband-contactus and the Toll free contact no. [protected] and email : [protected]@idea.adityabirla.com

Regards,
Kunal Shah

Verified Support

Feb 17, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We request you to contact us on [protected]/[protected] or else you can mark an e-mail on [protected]@idea.adityabirla.com for broadband related queries & complaint. Also, we've taken note of your feedback for further improvement of our services.

Regards,
Lavina