Idea Broadband — Complain against Idea Broadband for fraud with Data Usage

Address:

411019

Hi,

I have plan of 20 GB per month with 2mbps and after 20 GB, speed is 512 kbps.
Till 19th Sep 2016, my internet usage was 14659.85 MB i.e. 14.7 GB and I have seen my mail box on 20th Sep 2016 morning that I have got mail at 3:30 AM on 20th Sep 2016 that 80% of data you have consumed, I am not getting when i was not online at that time i.e. 3:30 AM then how that mail have come of 80% consumption.

And on 21st Sep 2016 at 00:32 AM, I got a mail saying that Bundled data usage limit of your account[protected] has been exhausted.

I have spoken to Idea Billing department also, But didn't get any positive response and they are not ready to listen my talk.

I had to pay for unused data.Really this is ridiculous.Please help me for this issue.

Idea Broadband Account Number:[protected]