[Resolved] Idea Cellular — 3 times online money is debited from debit card but not reflected in payments

sangeetasaini

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	www.ideacellular.com

Sir, on 19-07-16 two online payments were made whose transaction id were GU[protected] OF Rs 600 & GU[protected] of Rs 330 respectivelywere made from my sangeeta saini's ac.These amont were never adjusted in the bills.on 07-11-16 online payment of Rs 197 is made whose trnsaction id is POS HU[protected] Idea mumbai is made from my mothers gulshan kumari's account these payments were made for, my brother ajay saini mob no [protected].I have sent snap shots indicating these transactions as asked by them

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May 9, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2016

Idea Cellular Customer Care's response Hi Sangeeta,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Regards,
Suhas

Verified Support

Dec 12, 2016

Idea Cellular Customer Care's response Hi Sangeeta,

As per your telecon with our customer service associate, you can write to our email desk at [protected]@idea.adityabirla.com for any queries. For further assistance, you can also visit our website: www.ideacellular.com.

Regards,
Raj

Dec 25, 2016

Updated by sangeetasaini Dear Sir, I have sent bank statement of all the online transactions made by me.But Still they are asking for bank statement .they have also disconnected the connection three times due which my brother have to suffer a lot.Now I wish through your platform my all complaints will be resolved as early as possible.

Thanks n Regards

Sangeeta Saini