[Resolved] Idea Cellular — 3G plan tariff | |||
I have taken idea 3G plan in my existing postpaid connection no [protected] on 26th may 2015 as i am going to LTC plan for gangtok after returning i make a call to close the 3G internet plan on 27th june 2015 but company ex. replay that u have pass one more day so only for a day y'r rs 650 3G internet plan will be charged so, better u use it for one more month I shock and surprised to listen that there is a no alternative or proposnate billing system so, i[censored] use this 3G internet plan for one day, ten day, or 30 days charged will be same. I don't understand why company like idea behave like this. Let me claryfy that why customer can't opt to forclose this 3G internet plan(rs 650) for days he used? Why customer should paid full amount of rs 650 even he has used even for 1 day? Why customer can't forclosing in between? Why customer isn't allowed to use 3G plan foe whole month for which he paid? I have closed 3G internet plan (rs 650) on 18 july 2015 but my monthly billing cycle is completed on 26th of july 2015. My 3G paln is closed on today only (18 july 2015).If i continue up to end then i have to pay rs 650 more because of billing cycle which is generated on 20th of every month. This is injustice, unfair practice and not favoring customer friendly policy. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. | |||
2 Comments | |||
Comments
Dear Customer,
As per your telecon with our customer service associate on 18th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
As per your telecon with our customer service associate on 18th July 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.
Thanks & Regards,
Customer Care, Idea Cellular
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.
Thanks & Regards,
Customer Care, Idea Cellular