[Resolved]  Idea Cellular — 3G Speed for Internet

Address:

Surendranagar, Gujarat

Sir, My Name is Jayantilal L Makwana, mobile No [protected] of IDEA Cellular. I am regular user of IDEA 3G internet from last few years. I have recharged my IDEA sim (mobile No [protected]) by Rs.945 on 3rd Sept 2014 and get best Idea 3G speed So i used my 6 GB 3g data upto 16th Sept and i further recharge my Sim with Rs.945 on 16th Sept 2014 than also I got very good 3G spped so I again used my all 6 GB 3G data upto 26th Sept and than after I got slow speed below 2G speed So I again recharge my Sim for Rs.1495 for 12 GB 3G data, But from that date (29th Sept 2014) I didn't get 3G Speed till today. I complained first on 1st OCT 2014 but they asked me to change setting as per they advised. I done what they said but I didn't get speed 3G speed. After that I again complained on 4th Oct 2014 with Complain SR No.1-[protected] and got message that your issue would be actioned 10th Oct 2014, But they dont understand that upto today I could used only 500 MB data and my 12 GB data's expiry date is 28th OCT 2014. So i again called appellate authority of Gujarat on Number [protected], as my issue is not solved till today, but they also said that refund of amount may be not possible and the date of expiry of my plan in 28th Oct 2014 and till today i could not get solution of 3G speed in same area where i was getting 3G speed from last 1 year. So i could not use my 3G data properly and the date of extend is also not possible as per talk on 4th OCT 2014 with customer care executive. So please help me to get refund of amount OR to get extended date after getting solution of my issue of 3G speed as till today I did not get 3G speed and can use only 2G or below speed. Please help me in the matter. Yours faithfully, Jayantilal L Makwana