[Resolved]  Idea Cellular — 4G Data network not available

Address:6766551
Website:www.ideacellular.com

I ported from MTS to idea and recharged for 255 to get 10GB data (1gb 3g+9gb 4g). But still i didnt get any 4g network, i complaint against this problem from[protected]complaint no: 1-[protected]) and they told me that it will be clear at[protected]. But still the time (16:[protected] there is no executive called me.

I checked with other idea sim too, for that i gets 4g networks, issue only for my number.

Pls clear this problem or pls allow me to port back to any other network because am not satisfied with idea services, they have fake offers.
My mob no: [protected]
Circle: kerala
+1 photos
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Dec 16, 2016
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Oct 27, 2016
Tagore Naidu's response
Iwant my. I'd proof. On this number
Oct 27, 2016
Tagore Naidu's response
Which I'd proof given. [protected]. In this number
Verified Support
Nov 02, 2016
Idea Cellular Customer Care's response
Hi Niyas,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Ahmed
Verified Support
Nov 03, 2016
Idea Cellular Customer Care's response
Hi Niyas,

As per your telecon with our customer service associate on 3rd November 2016, we wish to inform you that the matter is currently being followed up and our concerned team will revert to you at the earliest.

Regards,
Esther
Nov 07, 2016
Updated by Niyas0480
Today evening I got a call from customer executive saying that my complaint is solved and I can use 4g network. When after disconnecting that call I checked for 4g connectivity but problem remains.Yesterday too I checked my phone with another Idea sim and I got 4g network without any problem. Ptoblem remains only in my number.
And again I compalined Idea customer care for reopening my previous compalint dated 28-10-16. And they give me a new SR number with some more extended date to[protected]:00pm.
Check attached photo.
Verified Support
Nov 15, 2016
Idea Cellular Customer Care's response
Hi Niyas,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh
Complaint comments 

Comments

My mobile number [protected] Maharashtra circle. On 23/09/2016 Idea activated service without my request namely Imeele and amount charged 75.00 /- 15 days’, on 24/09/2016 the service is again reactivated without any request. Idea Bills 150 rupees extra to me.
Idea Cellular Customer Care's response, Nov 3, 2016
Verified Support
Hi,

We regret the inconvenience caused. We have noted your concern. We will get back to you shortly.

Regards,
Esther
Idea Cellular Customer Care's response, Nov 4, 2016
Verified Support
Hi,

As per your telecon with our customer service associate on 3rd November 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Esther
Can you provide information on the mobile number [protected]
My email ID is luizafernandes8868. [protected]@gmail.com
Idea Cellular Customer Care's response, Nov 3, 2016
Verified Support
Hi Chris,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Esther
I am using idea postpaid connection with number [protected]. I want all incoming details for the last 2 months in my registered email id
Idea Cellular Customer Care's response, Nov 3, 2016
Verified Support
Hi Vinayak,

Call details require validation of your details. Thus, we request you to contact customer care by dialing 12345 from your Idea mobile or write to email desk at [email protected]. You can also visit our website, www.ideacellular.com.

Regards,
Esther
Iwan my I'd proof on this number is [protected]

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