[Resolved]  Idea Cellular — 4g net setter malfunctioning — bill related

My number is [protected] (Kerala circle) and it is an add-on connection of [protected] (Both are postpaid connection). After upgradation to 4g, we are facing lot of problems regarding the net setter like without the usage of the net, consumption message is coming as "10 mb data usage consumed during the period". This was previously addressed in a complaint during april 2016.

But still the problem exists and morevoer, in the last month bill some amount approximately 280 inr was included, moreover i was forced to activate the boost pack worth 350 inr. (Bill number[protected] and the total bill came around 2153 inr-which is unacceptable.

Please note that during my office hours mysel[censored]sing the wi-fi connection of my company's connection only

So please do the needful for the rectification immediately by deducting the amount approximately 800 inr (Including the tax), otherwise i won't pay the bill for the month and moreover i will escalate to the next level for the action.

Note:

Previous complaint was closed without my knowledge.

Regards

U. Nagarajan

Manager

Hll lifecare limited (A govt of india enterprise)

Thiruvananthapuram