[Resolved] Idea Cellular — [protected] wrong outgoing charges

vishulokh12

from Noida, Uttar Pradesh

Address:

Pune, Maharashtra, 411028

Dear Team,

I received my current bill which has included wrong call rate charges for outgoing calls (40ps) and your representative was told me to (30ps) call rate to other all mobile. After called to customer care i knew it regarding that idea representative has misguide the plan because of that I have received huge amount of the bill and I am paying the bill without the received bill for starting 3 month as they mentioned wrong email id after that I called to customer and updated the correct mail

This is totally pathetic service which I received from idea and continually, I am getting call drop issue while the major call is going on.

I would request to you please get address this issue on priority base and resolve asap so that I can paid the current bill and get continue this service.

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Dec 30, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2016

Idea Cellular Customer Care's response Hi Vishulokh,

We deeply regret the inconvenience. We have noted your concern and we have your contact details. We will get back to you at the earliest.

Regards,
Esther

Verified Support

Nov 22, 2016

Idea Cellular Customer Care's response Hi Vishulokh,

As per your telecon with our customer service associate on 22nd November 2016, we wish to affirm that your concern has been acknowledged and a complaint for Call Drop has been initiated with us under reference number C1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Regards,
Esther

Verified Support

Nov 29, 2016

Idea Cellular Customer Care's response Hi Vishulokh,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Yogesh