[Resolved] Idea Cellular — [protected] rs.200/- deducted from my balance unknowingly

T.A.RIAZ AHAMED

from Pune, Maharashtra

Address:	Chennai, Tamil Nadu, 600037
Website:	www.ideacellular.com

My idea mobile no. Was :[protected] on 26.07.2016 wicore funny videos vas service was automatically activated and rs.35/- was deducted from my mobile balance and again on 02.08.2016 rs.15/- was deducted and again rs.150/- was deducted on 17.08.2016 as renewal charge totally rs.200/- was deducted from my mobile balance unknowingly. I was talked to the customer care peoples and they answered there is no possibility to refund my money and they have rights to deactivate the service only. I was cheated rs.200/- please help me to get my money back as soon as possible.
I don't want any vas services and i have no time for using these vas services i want to activate dnd to my mobile no. And refund of my money immediately.

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Oct 1, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2016

Idea Cellular Customer Care's response Hi T.A.RIAZ AHAMED,

We are working on your concern. We will get back to you with an update shortly.

Regards,
Raj

Verified Support

Aug 24, 2016

Idea Cellular Customer Care's response Hi T.A.RIAZ AHAMED,

As per your telecon with our customer service associate on 24th August 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Regards,
Visha

Verified Support

Aug 31, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular