[Resolved] Idea Cellular — A junk service is activated through internet want me to pay for same
V
Vikrant Sancheti
from Gurgaon, Haryana
Address:
Pune, Maharashtra, 411057
Website:
ideacellular.com
Hi Team,
Last Saturday in midnight when I was surfing a service was activated on my idea mobile. I dont know how that service was activated as it did not seek my permission for activation. In the morning I saw message and call customer care and request to deactivate the service and informed that I ma not going to pay for the same and ask her to file the complaint, but she refused to file a complaint and told me that she will arrange a call with her senior.
I haven't received any call or any request no. regarding this. Today when I called and asked customer care, executive is saying that service is still active and I can use that. And he also refuses to file a complaint for same.
I have also mailed them regarding the incident but no reply yet. Its been more than 7 days now.
I am filing this complaint so that I can merge my number with other service provider without paying for that junk Magic box service. I don't know what this service is about.
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Aug 8, 2021
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
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We deeply regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.
Thanks & Regards,
Customer Care, Idea Cellular