[Resolved] Idea Cellular — About balance deduction of prepaid connection | |||
Dear Sir / Madam, I have an Idea prepaid connection ([protected]) i have not subscribe any value aided service with my mobile from starting, on dated 13/09/16 time 12.40 am (Night) i have received a massage and my balance was deducted Rs.8.00 when i was not done any call & sms & not send any request about this, how can it is possible ? kindly check what is the error & why my balance deducted, i was not done any call, sms & not subscribed any vas. Thanking you. Akhilesh verma [protected] Was this information helpful? | |||
Oct 18, 2016 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Sep 14, 2016 Idea Cellular Customer Care's response Hi Akhil, We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon. Regards, Sumeet Verified Support Sep 14, 2016 Idea Cellular Customer Care's response Hi Akhil, As per your telecon with our customer service associate on 14th Sep 2016, we wish to affirm that your concern has been acknowledged and your complaint for VAS has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline. Regards, Raj Verified Support Sep 17, 2016 Idea Cellular Customer Care's response Hi, As per your telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline. Regards, Tudor | |||
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