[Resolved]  Idea Cellular — About idea staff in showroom bhiwadi rajasthan

Address:Alwar, Rajasthan, 301019
Website:Idea

Dear Sir,
I wish to register my complaint against the irritating behavior of the Idea showroom staff @ Ansh Communications, Shop No 10-11, Kasana Market, Mansa Chowk, Bhiwadi “.

On 4th, april 2017, I had approached the Idea showroom for converting my ideaa sim from postpaid to prepaid number. I had clearly told the executive to convert my sim postpaid to prepaid. I have been using the SIM for last 5 Years, it was postpaid and then I want changed it into prepaid and presently am using the postpaid sim. But after the above said that the internet not working properly, executive told my lie that internet not working. i have see that internet is working properly. finally we catch the lie of guy. finally he say that postpaid to prepaid no. not possible. he abused us continue say that here is mai nhi karoonga jo krna hai karle.
This was the clear mistake of the showroom people who had make us foolish, he was shouted and used abusing words against me and informed that he is not responsible for the issue and continue abusing us, and during this period of time I am facing first time this type of irritating behavior from an authorized centre of Idea cellular.
Please clarify the issue about that guy Pawan.

Due this poor customer service, I am breaking my five year last relationship with Idea and I will be available @[protected]
Rgds
Birender Singh
[protected]
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May 10, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2017
Idea Cellular Customer Care's response
Hi Birender,

We regret the inconvenience. Your contact details are with us and we will get back to you soon.

Regards,
Maroof
Verified Support
Apr 05, 2017
Idea Cellular Customer Care's response
Hi Birender,

As per your telecon with our customer service associate on 5th April 2017, we wish to inform you that we are working on your concern and shall will revert to you at the earliest.

Regards,
Maroof
Verified Support
Apr 07, 2017
Idea Cellular Customer Care's response
Hi Birender,

As per your recent telecon with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Regards,
Maroof
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