[Resolved] Idea Cellular — about my account balance and its use

Sagar Borse

from Vasai-Virar, Maharashtra

Address:

Dhule, Maharashtra

Hi sir,
I am using [protected] number and i make a racharge of 462 in my aacount and then i want to convert it in to unlimited data pack but there is no option for this. I also called customer care 10 times they do not have amy solution. There is no use of that balance for me. So please make me my refund or convert it into data offer then its easy to get unlimited data plan.
Thank you

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Mar 3, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that each recharges has their terms and conditions also it carries different mode of recharges & USSD code to avail the recharges from your main account balance. Also, we've checked your main account balance has been utilized and we'll be unable to refund the same. However, you can refer to the below given link for the 4G/3G data services recharges and for more details. For further assistance, kindly contact us on 12345 or 198.

http://www.ideacellular.com/mobile-internet/3g/prepaid-data/maharashtra-goa

Regards,
Lavina