[Resolved] Idea Cellular — activated service and deducted balance without my permission

Harshul Agarwal

from Tosham, Haryana

Address:	Gwalior, Madhya Pradesh, 474002
Website:	Idea.co.in

I recharged my balance today and and as soon as i recharged i got a message saying juice up service has been activated and deducted 120 rupees from my balance. I don't even know what this service is and i never requested for it. Please give my balance back idea.
This is very bad and violation of consumer rights. It has been recurring that my balance got deducted for the subscriptions i never requested and not even aware of. But this time since it was huge amount (120 rupees) i decided to file a complaint. Please help me and refund my balance to me.

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Feb 14, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We have raised a service request for your concern under ref. no.[protected] & you shall hear on the same by 12/01/18.

Regards,
Neha