[Resolved] Idea Cellular — activated service without consent

Uddiptaa Biswas

from Pune, Maharashtra

Address:

411057

Hi,

Suddenly out of the blue i got a message that you have been charged 5 rs and some service is activated. I have not requested any service or given then any consent to do so.

It happened twice
Date:25 nov 2017 8:36 pm and 5dec2017 8:00 pm

Reaction from customer care:they picked up and then cut the call
After the 1st incident i was able to connect to customer care and they could not provide any helpful information.

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Jan 31, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2017

Idea Cellular Customer Care's response Dear Customer,

Apology for the trouble caused. As checked, you have raised the request post 24 hours of the deduction. Also, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Neha

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Comments

Kalpesh Lunagariya

from Bengaluru, Karnataka

Hello, i have done portability from airtel postpaid to idea prepaid. and i have got message yesterday about welcome to idea but still is not working.
my portability number=[protected]
if you contact me then call me on [protected]

Idea Cellular Customer Care's response, Dec 25, 2017

Verified Support

Dear Customer,

We regret for the trouble caused. Kindly share your contact number ( mannually) as the number which you've shared, is not visible from our end.

Regards,
Neha