[Resolved] Idea Cellular — Additional amount in my bill

gincyanto

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560103

I asked to activate international roaming on my idea number and they told me that i can activate it for free if I pay a security deposit of rs 2000.
I paid a security deposit of rs 2000 to activate international roaming. Now they are charging me an additional amount of rs 87 every month since I activated international roaming which was told to me as free . They should not charge this amount in my bill. I want my bill to be corrected by removing this amount. They cannot charge customer for services which they should receive for free

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May 14, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused. Please reply with your Idea mobile number and alternate contact number and we will be glad to assist you. You can also visit our website, www.ideacellular.com or call 198 from your Idea mobile.

Regards,
Abhi

Verified Support

Sep 26, 2016

Idea Cellular Customer Care's response Hi,

We regret the inconvenience caused to you. We have your contact details. We will get back to you shortly.

Regards,
Abhi

Verified Support

Sep 27, 2016

Idea Cellular Customer Care's response Hi,

We tried calling you on your given number however, were unable to reach you. Please share your alternate contact details.

Regards,
Abhi

Sep 29, 2016

Updated by gincyanto Hi Abhi,
No action is taken on my complaint till now. For what reason an additional amount is charged to me on bill for activating international roaming . I already paid rs 2000 to activate this feature as requested by idea .
All other network providers provide this as a free feature. You are utilizing your customers by charging this additional amount on bill. it is a shame for the company by cheating customers by putting extra amount in their bills. Kindly take action against my complaint by removing the additional money charged to me in the bill..
My alternate contact number is +[protected].
Regards,
Gincy Anto.

Verified Support

Oct 04, 2016

Idea Cellular Customer Care's response Hi,

We tried calling you on your given numbers however, were unable to reach you. Please provide us suitable date/time to contact you.

Regards,
Yogesh

Oct 06, 2016

Updated by gincyanto Hi Yogesh,
You can call me any time in day. M alternate number is +[protected]. Call only on this number and immediately take action on my complaint. Why an amount of additonal rs 87 is charged to me in my bill. I already paid rs 2000 as requested by Idea to activate international roaming. it is a shame on you and your company by utilizing your customers by charging additional amounts in thier bills without informing them. all other network providers give this service for free to their customers. Why you want to talk to me on this matter. MAtter is clear here. Generate a new bill for me by removing the additional amount in the bill.

Regards,
Gincy Anto.

Oct 19, 2016

Updated by gincyanto Any update or action taken against this complaint ?

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Comments

Rajeswari Padala

from Hyderabad, Telangana

My number is [protected]. I am regularly getting flash messages from your side which are chargable also. I had requested through customer care to stop these messages but to no avail as I have been charged multiple times. Please stop these messages

Idea Cellular Customer Care's response, Sep 27, 2016

Verified Support

Hi Rajeswari,

Sincere apologies from us. We have your contact details and we will get back to you shortly.

Regards,
Yogesh

Idea Cellular Customer Care's response, Sep 28, 2016

Verified Support

Hi Rajeswari,

We tried calling you on your given numbers however, were unable to reach you. Please share your alternate contact details and suitable date/time to contact you.

Regards,
Yogesh