| Address: | Bangalore, Karnataka, 560103 | | Website: | care.ideacellular.com |
I asked to activate international roaming on my idea number and they told me that i can activate it for free if i pay a security deposit of rs 2000.
I paid a security deposit of rs 2000 to activate international roaming. Now they are charging me an additional amount of rs 87 every month since i activated international roaming which was told to me as free. They should not charge this amount in my bill. I want my bill to be corrected by removing this amount. They cannot charge customer for services which they should receive for free.
No action is taken on my complaint till now. For what reason an additional amount is charged to me on bill for activating international roaming. I already paid rs 2000 to activate this feature as requested by idea.
All other network providers provide this as a free feature. You are utilizing your customers by charging this additional amount on bill. It is a shame for the company by cheating customers by putting extra amount in their bills. Kindly take action against my complaint by removing the additional money charged to me in the bill..
My alternate contact number is +[protected].
Regards,
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