[Resolved] Idea Cellular — additional charges in bill | |||
I have taken a 99 retention plan from idea. I am in uae and not using my idea number for any calls. I got a bill of rs 500 this month. Kindly take action against idea for charging extra money and exploiting customers. They have already taken rs 3000 from me telling activation charges for international roaming. Take serious actions against them as every month i am getting a bill of 400, 500 eventhough i am in 99 retension plan and not using the number. Contact me on my email [protected]@gmail.com for additional details. Still there is no action taken against my complaint to wave off additional charges Was this information helpful? | |||
Mar 4, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 01, 2018 Idea Cellular Customer Care's response Dear Customer, Sorry for the inconvenience caused. We would like to inform you, that the bill has been generated accordingly as per your plan, pack rental and usage charges. Hence, we request you to kindly clear all your dues to avoid the inconvenience. Also, we would like to inform you that the security deposit of International roaming is refundable. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina Verified Support Mar 06, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We would like to inform you, that we've sent you the bill of 25-Jan-2018 for the mentioned number on your registered e-mail id for the bill clarification of the same. For further assistance, kindly reach us on 12345 or 198. Also, you can contact our chat team via My Idea App/ Web. Regards, Lavina | |||
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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