Idea Cellular — Additional Charges in the bill

Address:

Pune, Maharashtra

Hello, My Number is [protected] I activated international roaming on 11th August 2014. On 12th August 2014 I received a call from Idea customer care explaining the benefits if IR599 plan. I was also told that after 10 days plan will be automatically deactivated & my regular plan will be activated. So I gave instructions to activate the plan for 10 days. My billing cycle is 21st to 20th of next month. The tariff for 12th August 2014 to 20th August 2014 for IR599 was charged in bill received on 21st August 2014. In the bill received on 21st Sept Again the tariff from 21st August to 31st August for IR599 was charged. If the plant was supposed to be deactivated on 21st August why the tariff from 22nd August to 31st August were charged in my bill ? I wrote an email to [protected]@idea.adityabirla.com on 22/9/2014 from my company email id. There was no reply. So I wrote another email from my personal email id on 29/09/2014. There was no reply feedback from customer care, there was no refund too. Customer care did not even bother to reply to my email. In addition to this 1. From 8th November till date, my bill shows additional charges of TAPIN INCOMING FREE RENTAL_75. I did not activate any such service. The charges are included in my bill every month. 2. My bills from August shows charges under International Roaming_SB_0_Acc_150_242. When I activated international roaming I was not told about any such charges will be charged every month for international roaming. What are these charges for? Kindly look into the matter. Since I am out of India I can not call customer care from my number. The first issue is pending since Sept 2014. There is no action. Thanks & Regards, Manoj Hatalage