[Resolved] Idea Cellular — aditya idea store-bodhale nagar, nashik-mrs. mrunal. | |||
Today i went to aditya idea store bodhale nagar nashik. I requested to convert my idea postpaid to idea prepaid, but store officer mrs. Mrunal was not ready to do so she just denied her duty by saying my postpaid i'd is disabled. When i asked her about her senior she said we will not convert your idea postpaid to prepaid. We are having targets. When i called to customer care she started using abusing words and shouted on me that do whatever you can i will not register your request. After one hour she accepted my request only after customer care officer told her from my mobile. But she was not ready to help me and just showing her ego that how dare you to call customer care. Now get your work done from customer care only i will not do it. She treated me worstly ever. I am very disappointed. Pls help. Please check cctv footage dated 15.06.2018 Time-10.45 am to 12.20 pm. Subhash ghuge [protected]. Was this information helpful? | |||
Aug 22, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Jul 22, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. As per our record, request was raised for migration from postpaid to prepaid and the same has been closed on 22/06/18 for the mentioned number. Also, kindly share the customer care representative's details for i.e Name or number to whom you have spoken for your concern so that we can assist you further. Regards, Neha | |||
 2 Comments | |||
Comments
No Service for the last 5 hours.
No incoming and outgoing calls.
WiFi is in operation
No incoming and outgoing calls.
WiFi is in operation
Idea Cellular Customer Care's response, Jun 19, 2018
Verified Support
Dear Customer,
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lavina
Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.
Regards,
Lavina
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As per our recent communication, please be informed that your concern has been raised under ref. no. 1-223145660148 - which is expected to be closed by 27/07/18. Your patience & cooperation while we work on this, is much appreciated.
Regards,
Neha