[Resolved]  Idea Cellular — after port out - prorated overage charges

Dear idea team,
I received my bill of duration 15 july to 24 august 2017 against my mob number [protected]. The total bill is 2469 and it surprised me that it is the highest bill ever from idia. Moreover, it is bill for 10 days and showing because of internet use (Prorated overrage charges).

I want to make it clear that i did not use the internet as much as bill is claiming and i think because i port out my number. I expect all professional behavior from idea and it seems cheap to put the high bill in case of number is ported out.

I request you to see the issue.

Note: it is the rule that company never let ported the number if any pending till the date you get a request for porting.in this view, my first request for porting was rejected due to the same reason (On 18 july). That's why i deposited extra around rs (50+128) other than last month bill (Around 460) on 15 july and got ported. Now, i don't understand on what basis, idea is claiming the highest bill.
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Sep 17, 2017
Complaint marked as Resolved 
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2017
Idea Cellular Customer Care's response
Dear Customer,

As per details checked and found, the charges are applied according to usage. We request you to make the payment at the earliest to avoid further action.You may write back to us at [protected]@idea.adityabirla.com/social media for further assistance.Please contact 198/12345 for services and complaints if any.

Regards,
Meeta

.
Aug 18, 2017
Updated by [email protected]
Dear Idea Team,
I never informed about pro rata and I am not aware of it. I think it is not a professional way to treat customers and put more bill for the unknown reasons. In this view, this is my right to deny or not accept this bill. If anyother than pro rata charges are pending then I will pay for it.
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