[Resolved] Idea Cellular — Amount debited but number not recharged.

tapoja

from Kolkata, West Bengal

Address:

Mumbai City, Maharashtra

Even though recharge had been done for rs 35 and rs 120 on dates 12th may and 17th may respectively via paytm but the number was not recharged.
I have been trying to contact the concerned poc's but in vain. As per their say there is no such recharge done for the mentioned dates whereas the order status in paytm states otherwise.
The paytm screenshots have been attached fyi..

Refunding the amount would be a preferable resolution. Kindly let me know for any other details.

Thanks

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Aug 26, 2016

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2016

Idea Cellular Customer Care's response Dear Customer,

We understand your concern and regret the inconvenience. We have noted your concern. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Verified Support

Jun 26, 2016

Idea Cellular Customer Care's response Dear Customer,

As per your telecon with our customer service associate on 26th June 2016, we wish to affirm that your aforesaid concern has been discussed and resolution has been communicated. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular