[Resolved] Idea Cellular — amount deducted from my account but recharge unsuccessful

Swarna sri

from Paravur, Kerala

Address:	Visakhapatnam, Andhra Pradesh, 530016
Website:	www.consumercomplaints.in/new_complaint

Dear sir/madam,

I tried to recharge from idea app for offer RC449, the amount had deducted from my account but the recharge was not done And the money was not credited into my account
i have mailed to the idea customer care service but there is no response still.
Please check and credit my amount as fast as possible
Details :
Name: swarna
Mobile no. [protected]
Transaction id: IGAEUSERJ1.
Mode of payment: internet banking ( sbi)
Date of recharge: 22/11/2018
Time : 9:29
Amount: rs. 449/-

Thank you

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Jan 4, 2019

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

Idea Cellular Customer Care's response Dear Customer,

As per our recent communication, we've informed you that the there is no such recharge is reflecting in your account. Hence, we request you wait till 7 working days for the mentioned amount to be reversed. Also, you can check with your respective bank or application used while availing the recharge within 7 working days. If still the issue persist, kindly share us the screenshot of the complete bank statement done from the date of the recharge to till date to assist you further.

Regards,
Lakshmi