[Resolved] Idea Cellular — amount deducted through vas services

pnkj_parate

from Pune, Maharashtra

Address:

411044

I was raised request on 16 dec 1017. Without confirmation i was directly resolve it. However the complaint is resolve without communication with user. I raised this request 2nd time hence positive response expected from your side.
Please find below mention my no what about i am taking.

Please connect with me on below my no if any issue or query.
M no [protected]

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Feb 27, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. As checked, we're unable to fetch the details of the complaint or request raised for the given date mentioned from your end. Hence, we request you to provide us the screenshot or the complete details for the same to assist you better.

Regards,
Lavina

Jan 05, 2018

Updated by pnkj_parate Dear Lavina,
Pls check in complaints in your last 3 months record. in a day or two continuous called on 198 & raised complaint.
pls check & confirm.

Jan 10, 2018

Updated by pnkj_parate Dear Team,

Kindly revert on my issue.

Verified Support

Jan 27, 2018

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you, that there's no such request raised on the mentioned date or deduction done on the given date for the above given number. Hence, we request you to provide us the screenshot or the complete details for the same along with the appropriate Idea contact number for which you're facing the issue to assist you better.

Regards,
Lavina

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Comments

Sonu anu anu

from Guntur, Andhra Pradesh

I want to know my last call mobile number but i lossed my sim

Idea Cellular Customer Care's response, Jan 4, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. To know your outgoing call details, Send an SMS to 12345 from same number. SMS format EBILL<space>MON Eg: EBILL<space> JAN. If your Email Id is not registered with us first register your Email Id follow these steps send EMAILID<space> Email address to 12345. For ex EMAILID<space>[email protected]. Also, you can check your outgoing call details in My Idea Application or Website.

Regards,
Lavina

Ajinkya Pise

from Pune, Maharashtra

Automatically downloading 4 time i got charge of rs 100 par download animation from nazara plz stop this otherwise i ll colse my idea

Idea Cellular Customer Care's response, Jan 4, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. To help you with your concern, kindly provide us your Idea contact number for which you're facing the issue. Also, you can dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS.

Regards,
Lavina