Idea Cellular — Amount wrongly deducted

ballumn0

from Bengaluru, Karnataka

Address:	Gandhinagar, Gujarat
Website:	IDEA CELULAR

An amount of rs 99 was deducted from my balance on 6 Oct 15 at 14:33:20 transaction details GJ2402501c[protected]. amount is deducted for downloading a game which was not done. enquired with the customer care seeking for refund answer was negative. why was the amount deducted from balance of my mobile No ([protected]) for downloading without my consent. If at all I was interested in downloading I would have downloaded and paid the amount using other sources debit/credit/net-banking.

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Idea Cellular customer support has been notified about the posted complaint.

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Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We tried contacting you on your Idea number but we couldn't reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care Idea Cellular