[Resolved] Idea Cellular — application for duplicate sim not yet processed

nishtha kedia

from Ahmedabad, Gujarat

Address:

Vadodara, Gujarat, 390012

I had submitted my application for duplicate sim on 6th april. It has been 4 days yet my sim has not yet started. The customer care is completely useless. All i am told is please wait. People in the customer care team do not know how to speak. I was also charged 200 bucks for the duplicate sim.
I have been calling for past 3 days and the people in the customer desk ha e nothing useful to say. All they keep repeating is it is in progress. No other service providers have taken so long to start the duplicate sim. The call was also transferred to the supervisor (Manjula) and she is also as useless as the rest of the crowd.

Kindly start my services asap.

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May 13, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

Idea Cellular Customer Care's response Dear Customer,

Apologies for the inconvenience caused. We would like to inform you, that the mentioned number has been successfully activated on 09/04/2018. Also, we request you to provide us the payment receipt of Rs.200/- along with the complete store address and the customer care executive name for further assistance.

Regards,
Lavina