[Resolved]  Idea Cellular — asked me to pay wrong bill amount without any justification

Dear Sir/Madam,

My name is Charls Leo Antony and My mobile Number is [protected].

I have been asked to do an advanced payment of Rs 5070 for this billing cycle. When I called customer care they are not able to justify why I should pay the amount.

The only thing I have done in the 4 th month is I have activated one add on of Rs 350 for 2.5 GB 4G data on[protected] and I have deactivated on[protected]. I deactivated because I don’t want to renew this next month since anyway I am paying 350 for this statement cycle.

Currently I have used 2.5 GB(Including my monthly free data) out of 3.5 I am entitled to.

I am raising this issue to you customer care won’t raise any complaint and also not giving any proper reasons.

i have sent many mails to Idea regarding this and they did not give any proper response .

After that they disconnected all the services and now i got a mail from their third party to team please find the below mail.

Date: 11-august-2017

Mr. CHARLS LEO ANTONY

SHREE ENTERPRISES04 PARDESHI SOCIETYSONEGAON NAGPURNAGPUR440025

Final Payment Remainder

Dear Sir/Madam,

Sub: Your Outstanding Dues against

Mobile no: [protected]

Acc no.[protected]

Under the instructions from our client, M/s. Idea Cellular Limited, with respect to the subject supra we issue this Notice as follows:

1. That, our client instructs us to state that you had entered into the Subscription Agreement with our client with respect to the availing of the cellular mobile services. Accordingly, you have been allotted mobile connection service by our client by allotting the number mentioned above.

2. That, you are hereby informed that you have not complied to discharge the bills raised for the services rendered by our client on the due dates in pursuance to the terms and conditions specified in the aforesaid Subscription Agreement.

3. That, you are liable to pay sum of Rs 7508 after adjusting your security deposit, to our client as on this date. It is further given to understand that you have failed to pay the dues to our client outstanding against you when called upon by way of several remainders. Thus, the due from you to our client becomes a legally enforceable debt.

Wherefore, you are hereby called upon to make a payment of Rs. 7508 within 2 days from the date of receipt of this Notice along with an interest at the rate of 24 % p.a. Nevertheless, if you fail to comply, we have instructions from our client to proceed against you under law by initiating civil and criminal proceedings before the competent court of law of at your own cost and risk without any further intimation to you. You are also liable to pay all the costs incurred to realize the dues from you by our client.

Payment link : - https://care.ideacellular.com/wps/portal/account/disconnected-number

Or
Payment link For Active No:- https://care.ideacellular.com/wps/portal/account/express-paybill

Note: - Clear the due amount with in 13th august, 2017 EOD… to avoid further legal proceedings!
Please note in case you have already made the payment through Cash / DD / Cheque prior to the receipt of this Notice, this Notice may be ignored subject to the condition that the cheque issued is encased.

Thanking you,

Advocates

Note: For further enquiry please contact Mr. Suresh at [protected]

Hard copy has been dispatched to billing address.

kindly requesting to take necessary action.