[Resolved] Idea Cellular — asking for payment when the no is not being used by customer

GPSinghSBI

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700107
Website:	www.ideacellular.com

I am not at all using the post paid no [protected] since june 2017 as the sim was lost. I informed the same to idea i requested for complete deactiovation. As advised by them i made a payment of rs 594 on july 20, 2017 and requested for complete deactivation. This was accepted on the same date of 20.7.2017 (Copy enclosed as annexure i).
Now they are again asking for monthly payment and saying that the bill is being generated in their system.
Why should i pay for the service i am not at all using.

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Dec 2, 2017

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you that, the number which you provided is not in service we request you share your alternate number to contact you. As checked there is outstanding reflecting on your number request you to clear the same.

Regards,
Lakshmi.

Oct 16, 2017

Updated by GPSinghSBI Dear Sir/Madam
I had made request for deactivation on 20th july 2017. As suggested by the idea executive to clear the dues I made payment of Rs 594 to clear all the dues and also requested in writing for decativation on 20th July 2017 with a reminder that i would not be held responsible for any bill being generated thereafter. now Igot a call from mob. [protected] to make the payment again as the bill was generated by the company even though i didnoy use. I am am very surprised how the persons are threatening and asking for payment for the services not provided to consumer.This is the mistake made by the company as the sytsem was npt updated bill generated, when the request was made on 20 th july clearly mentioning that consumer be not held responsible for any bill thereafter for the no [protected] as it was lost and informed to idea through voice calling as well as email. mail dated 29th july 2017 11.04.04 IST

Oct 16, 2017

Updated by GPSinghSBI the request for deactivation was made on 20th july 2017 and not on 29th july 2017. the reply was also received from idea on the same mail from [protected]@idea.adityabirla.com on the same day.

Verified Support

Oct 31, 2017

Idea Cellular Customer Care's response Dear Customer,

We would like to inform you that, the number was temporarily disconnected on 20th july. So, there is a last outstanding reflecting on your account. We request you to share your alternate contact number for further clarification.

Regards,
Lakshmi.