[Resolved] Idea Cellular — automatic balance deduction by idea
S
sonali vrma
from Thanesar, Haryana
Automatic balance deduction on my idea number on 8/2/18 by activating vas on its own. The company is saying that i have pressed the *123# keys and activation is done by me. But in real i didn't press any key and not followed any process of vas activation on my number. Idea is making fool of it's customers by forcefully activating its services and deducting balance automatically without customer's willingness. Idea #shameful act.
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Mar 15, 2018
Complaint marked as Resolved
Idea Cellular customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2018
Idea Cellular Customer Care's response Dear Customer,
We sincerely apologize for the inconvenience caused. We would like to inform you, that you've been charged while using WAP service. However, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate value added service from your account. For further assistance, kindly contact us on 12345 or 198.
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