[Resolved] Idea Cellular — balance deducted for nazara animation

Nadir Murtaza

from Hyderabad, Telangana

Address:

500004

I got a message last night that thank you for downloading animation from nazara. But i never download animation ever on my mobile and my balance deducted. As i don't have enough time to call customer care and sit in the queue for my turn and explain my query to the customer care executive.
As i have activated full dnd service still getting few promotional message from idea.

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Apr 24, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2018

Idea Cellular Customer Care's response Dear Customer,

We regret for the trouble caused. As per our records, you've been charged while using WAP service. Hence, we express our inability to refund the same. Also, you can dial *121*46# or send and an SMS as STOP to 593350 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Neha