[Resolved] Idea Cellular — balance deducted from account

Sunanda Chakraborty 4

from Kolkata, West Bengal

Address:

700134

Although i did not download anything from nazara my main balance was deducted by rs. 100
Customers are being tricked by idea and fooling innocent people. Have gone through several complaints online of the same nature. If we have unknowingly activated wap services why an unknown and unheard of company. It proves idea is fooling us. Request you to look into this.

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Aug 19, 2018

Complaint marked as Resolved

It was never resolved to my satisfaction and hence I had to surrender number.

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged while using WAP service. Hence, we suggest you to dial *121*46# or send an SMS as STOP to 5933503 to stop the flash SMS. For further assistance kindly contact us on 12345 or 198.

Regards,
Lavina

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Comments

Sunanda Chakraborty 4

from Kolkata, West Bengal

Thank you for your response. I knew even before complaining what your answer would be. Sorry to say I am not an illiterate using only Idea. So your explanation doesn't help. I do not NEED to stay with you.
Always remember a customer who complains gives you a chance to come clean and not take them for a ride again.
Thanks and regards

Idea Cellular Customer Care's response, Mar 11, 2018

Verified Support

Dear Customer,

We regret for the inconvenience caused. We've informed you, that you've been charged for WAP service for the mentioned number. Also, we're requesting you to dial *121*46# or send a SMS as STOP to 5933503 to stop the flash SMS and to avoid the inconvenience. Also, we've taken note of your feedback for further improvement of our services. For further assistance kindly contact us on 12345 or 198.

Regards,
Lavina