Idea Cellular — Balance deducted without any reason . Don't cheat true customer pl .

Hi,
I am not an idea representative good to see that atleast someone responded to your queries.
I unfortunately was a user of postpaid number [protected] and trying to deactivate it using last 6-7 months.
I raised queries and requests to [protected]@idea.adityabirla.com, however no one seems to answer. My number was also cut down without any intimation and suffered a lot as all my bank account and netbanking was tied to it.
I paid all the amounts 3-4 months back and disconnected it however it surprisingly again raised an invoice amount of Rs 1025 which I again paid after talking to one of the representative Mr.Alok who confirmed that we are sorry for inconvinience caused, your number somehow was not disconnected an raised the bills. He assured me that once I pay the bill we will disconnect the number.
5 mins after paying the bills and when I again called to disconnect the number, their was change in voice and they told me the long procedures else they will continue raising the bills for the number.
Calling to customer complaint department and leasoning their stories and answers seems to me as some cinderella story from grandma as everyday its different.
Hope in future you go through happy disconnection procedures and hope someone reply to my mails (if not all the bandwidth of IIN is consumed in raising engineers, doctors and masterchef out of India).

Completely dissatisfied customer
Shiv

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Dear B.ARUN,

We understand your concern and regret the inconvenience. We have your contact details. We will get back to you soon.

Thanks & Regards,
Customer Care, Idea Cellular

Dear Customer,

As per your telecon with our customer service associate on 14th May 2015, we wish to affirm that your concern has been acknowledged and complaint for wrong deduction has been initiated by us, under reference number 1-[protected] and you shall hear on the same at the earliest. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular

Dear sir / Madam,

IDEA has refunded the wrong detuction amount on 14.05.2015 . Thank you all .


ARUN
[protected]

Dear Customer,

As per your telecon with our customer service associate on 14th May 2015, we wish to affirm that your aforesaid concern has been discussed and addressed. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular