[Resolved] Idea Cellular — balance deducted without informing

Kirtantp

from Pune, Maharashtra

Address:	Anand, Gujarat, 388001
Website:	www.ideacellular.com

Really frustrating. My balance was deducted in the amount of 691 rupees within a day, on 30 december 2017. There were no notifications received for the same.

I hold a prepaid connection from idea in gujarat circle for more than 3 years now and was proudly admitting to it. But this incident has let the image down.

Desirable resolution: please refund my balance.

Please look into this

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Feb 19, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Dec 18, 2017

Amal Kammana's response Vas service not deactivate,

Verified Support

Jan 15, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the trouble caused. As checked, you've been charged accordingly for data usage on 30/12/2017 from your main account balance. Hence, we express our inability to refund the given amount. For further assistance, kindly contact us on 12345 or 198.

Regards,
Lavina

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Comments

Amal Kammana

from Changanacheri, Kerala

My request to customer care officer my vas service deactivate. in three time but next month same vas service activated, i'm report to repeat customer care. the customer care officer in behavior,

Idea Cellular Customer Care's response, Jan 9, 2018

Verified Support

Dear Customer,
Apologies for the inconvenience caused. Please share your Idea contact number, wherein problem persist. We shall get back to you at the earliest.
Regards,
Lakshmi