[Resolved]  Idea Cellular — balance deduction and worst customer care response

Address:

Hyderabad, Andhra Pradesh, 500033

My no is [protected]. Bal dedected rs1.50/- on 30th october 2017 at 2.18 pm, where i got a call from [protected] at 2.17pm by ending call i got flash msg for deducting rs1.50/- for sending msg to [protected] which is a unknown no to me.in true caller shows it is a spam no. I did not send msg. Contacted customercare and got very bad response. Customercare representative states that i have switched offed and on my mobile so the msg was sent behalf of mobile tracker. But at that time iam watching a movie in youtube on same mobile, suddenly got call from [protected] after answering call for few sec i disconnected as it is a advertising call. And fallowing i got a flash msg showing balance diduction of rs1.50/-. I used ussd code *121# and checked for last 5 deductions. It did not show any thing. Then i dowloaded idea app and checked in it and found that deduction was done due to sending msg to [protected] which i did not do. So i called customer care and what they said is its a mobile tracker msg sent by my mobile after switching off and oning my mobile. (But as i said i was watching movie at that time.). And also this [protected] no is not a mobile tracker num. Iam sending u snap shots where u can find timming of calls and msgs at particular time iam telling you. So plz do proper investigation on this. And the way the idea customercare executive spoke is also so rude to custommers in a way that customer gets frustated. I wish i had not ported to idea.