Submit a Complaint
Mobile Service Providers
Idea Cellular

Idea Cellular — balance deduction

I was using 1GB 3G data plan. when data remains 350 MB (approx) i start browsing and after some time i am not able to browse any more. I check my talk time balance and they deduct Rs 131. But next day morning i have see that data is still now remains 1.8 MB. Company deduct my Main Balance Rs 131 before finishing data plan. when i talk to customer care they told that you use multiple site at a time an exceeds data plan limit. but data remains 1.8MB. and refund only 7 rupees that they charge extra from me. They must refund Rs 131 to me. with regards, Ravi m.no. [protected]
Was this information helpful?
No (0)
Yes (0)
Idea Cellular customer support has been notified about the posted complaint.
Complaint comments 
5 Comments

Related Idea Cellular reviews

[Resolved]Idea Cellular - Automatically get Caller Tune4[Resolved]Idea Cellular - no step to stop loss of card on sundays/holidays1[Resolved]Idea Cellular Ltd. - puk no.223[Resolved]Idea Cellular - Sim card registration failed after 1 month12[Resolved]Idea Cellular Ltd - Fraudulent postpaid bills6
View all 16713 Idea Cellular Reviews

Comments

Dear Customer,

We sincerely regret the inconvenience. We will revert with an update shortly.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
Dear Customer,

We tried contacting you on your given numbers however, were unable to get through. In order to proceed further, please provide your alternate contact details together with suitable date/time to contact you.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
You may call me between 9:30 to 11:30 PM on any day at this no. [protected].
Reply
Dear Customer,

We have thoroughly checked your Idea account details and it is found that the charges applied to you are correct as per the GPRS plan assigned. For further assistance, kindly contact our Idea customer care helpline.

Thanks & Regards,
Customer Care, Idea Cellular
Reply
i talked again with idea Customer Care and they tell me same statement. I am not agree with your reviews and decide to port my mobile no.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Idea Cellular
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    63%
    Complaints
    16713
    Pending
    792
    Resolved
    9872
    View all 16713 Idea Cellular reviews & complaints
    Idea Cellular Address
    Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
    View all Idea Cellular contact information