[Resolved] Idea Cellular — balance deduction cheating with me | |
Idea deducted rs. 99 from my main prepaid balance without any reason. When i called cc they behave me rudely and cant give any logical reason for deduction They said i download something chargable content but i didnt download anything Message from idea Dear customer, Thank you for downloading newarrival_gm from indiagames. You have been charged rs. 99 Your balance is rs. 311.08 I didnt download any idea game.. Or anything else... My mobile lay down and suddenly message came in it for balance deduction Hate idea for this thing I'll port out from idea my all 5idea number which my family using now... If idea didnt resolve this issue properly... Was this information helpful? | |
Apr 1, 2018 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 12, 2018 Idea Cellular Customer Care's response Dear Customer, We sincerely apologize for the inconvenience caused. We would like to inform you, that you've been charged while using WAP service. Hence, we suggest you to dial *121*46# or send an SMS as STOP to 593350 to stop the flash SMS and 155223 to deactivate. Also, we've taken note of your feedback for further improvement of our services. Regards, Lavina Verified Support Mar 01, 2018 Idea Cellular Customer Care's response Dear Customer, Apologies for the inconvenience caused. We've informed you, that you've been charged while using WAP service. Hence, we express our inability to refund the same. For further assistance, kindly contact us on 12345 or 198. Regards, Lavina | |
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