[Resolved] Idea Cellular — balance deduction for cricket news

Great Capitan

from Pune, Maharashtra

Address:

411042

I got a text message from 51998 with cricket news and rs. 3 were deducted. I sent a stop message and received that there are no services active on my number. Can anyone take a look at this. And stop scamming people. For further clarification, i researched and found out that many people were scammed with such deductions and none of them were resolved.
Any help will be much appreciated. Following is the link to the complaint board.

https://www.complaintboard.in/complaints-reviews/idea-celluler-l32532.html

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Jun 2, 2018

Complaint marked as Resolved

Idea Cellular customer support has been notified about the posted complaint.

Verified Support

May 02, 2018

Idea Cellular Customer Care's response Dear Customer,

Sorry for the inconvenience caused. As per our record, you've been charged while using WAP service for the mentioned number. Hence, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset. For further assistance, kindly contact us on 12345 or 198.

Refer to the below given steps to deactivate the Flash SMS:-
- Go to your handset SIM Toolkit
- Click on Idea Flash option
- Tap on Activation
- Click on Deactivate

Regards,
Lavina

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Comments

Nilesh Toonwal

from Jodhpur, Rajasthan

Someone keeps sending me vulgar sms about my wife from +91 [protected]
please help me as soon as possible.

Idea Cellular Customer Care's response, May 2, 2018

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We suggest you to take necessary action against the same and block the mentioned number from your handset settings to avoid the inconvenience.

Regards,
Lavina

D Sarkar

from Mumbai, Maharashtra

Recharge done on wrong mobile number from my Paytm account.

Pl arrange to reverse the same.

Wrong number is [protected]

Order no:[protected]

Idea Cellular Customer Care's response, May 2, 2018

Verified Support

Dear Customer,

We regret for the inconvenience caused. We would like to inform you, that once the recharge is credited in the account we'll be unable to reverse the same.

Regards,
Lavina

Vaibhav yadac

from Haridwar, Uttarakhand

I hv received call from [protected]{Belarus} & [protected]{Algeria} no body wants to help me regarding this in Idea customer care services

Idea Cellular Customer Care's response, May 2, 2018

Verified Support

Dear Customer,

Apologies for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist to assist you further.

Regards,
Lavina